An automated reporting system that combines modular architecture with IoT and Business Analytics to detect incidents in hotel rooms.
It was born after ArcelorMittal, the biggest steel company in the world, started looking for new business models to implement the technological innovations they have been developing.
Their focus started on modular architecture, and the possibility to robotize the manufacturing of customizable hotel rooms.
The research process had two phases
In the first one we explored many possibilities learning and concluding that guests and hotels looked for adaptability and seamless technology
The second phase consisted on
exploring emerging technologies, users pain points and finding inspiration from different industries realizing that there is a direct link between the hotels' necessity to optimize its processes and guests overall satisfaction.
We propose ArcelorMittal
provides a dual core system were their expertise in modular construction is combined with disruptive technology and software. Going one step forward and acquiring a competitive advantage.
RAAS provides
a User Centered Service to hotel chains
Capable of
optimizing day to day operations such as housekeeping and maintenance
Improving
the satisfaction of internal & external users
In collaboration with Marta Ortiz and Andrea Martin
Role: service designer, ux, research lead, project owner, storyteller and video editor
Methodologies & Tools: Design Thinking, Agile, Canvas, Blueprint
Footage taken from youtube